User Sales Agreement
1. SUBJECT
The subject of this agreement covers the manner of performance of the travel services sold to the Customer, as well as the rights and obligations of the parties.
2. PRICE AND PAYMENT METHOD
All taxes are included in the total price of the services provided.
This amount may be paid according to the payment method determined by the supplier providing the service, such as the accommodation, flight, transfer or tour provider:
- By credit card at the time of reservation; or
- At the time of the relevant accommodation or transportation service.
The amounts to be paid immediately under the agreement or subsequently on site during the performance of the service shall be clearly stated in the shopping cart with the expressions “to be paid now” and “to be paid on site.”
4. SERVICE PROMOTIONAL INFORMATION
Detailed promotional information regarding the travel and tourism service is available on the promotional page related to the service.
5. TRANSFER
The right to transfer accommodation services is provided in accordance with the rules determined by the service provider. In such case, the Customer must notify the situation at least 7 days in advance.
6. CANCELLATION AND CHANGE
Except in cases where the Consumer documents, with an official report obtained from a fully equipped state hospital, illnesses or deaths of themselves or their first-degree relatives that prevent their ordinary occupation for 10 days, in cancellations made up to 60 days before the start of the trip for reasons other than these, the full amount paid by the CONSUMER up to that date shall be refunded, excluding the amounts of extra services such as transportation and visa services.
7. TERMINATION OF THE AGREEMENT BY THE HOTEL
If Millstone Cave Suites arbitrarily terminates the agreement without justified reasons, the Consumer shall be entitled to compensation in proportion to the damage suffered. In addition, Millstone Cave Suites shall return to the Consumer, within 10 days, all payments made by the Consumer up to that date and all documents that place the Consumer under obligation.
If the termination of the agreement arises from force majeure despite Millstone Cave Suites having taken all necessary care, the Consumer shall not be entitled to compensation.
8. NOTIFICATION PERIOD
The Consumer is obliged to notify the relevant service provider and Millstone Cave Suites within 7 days from the date on which the service should have been performed or was performed, in the event that the agreement is not performed at all or is not duly performed.
9. LIABILITY
Millstone Cave Suites is responsible for the non-performance or improper performance of the obligations arising from the agreement. However, if the non-performance or improper performance of the agreement is due to the fault of the Consumer or third parties, or due to force majeure, the hotel cannot be held liable.
10. FORCE MAJEURE
Millstone Cave Suites may cancel or postpone the accommodation due to reasons beyond its control, including but not limited to all kinds of adverse weather conditions, roadblocks, strikes, terrorism, fog, storms, war, possibility of war, natural disasters, changes and negative developments in international relations, civil movements, unforeseeable technical issues, bankruptcy and force majeure events. In such case, Millstone Cave Suites shall not be liable in any way, and the Consumer shall not claim any rights or receivables.
11. LUGGAGE
11.1 Items that are odorous, leaking, flammable or explosive, or that cause disturbance to the surroundings, as well as cutting, piercing and firearms, and all kinds of animals, shall not be admitted to vehicles or accommodation facilities without the separate and explicit written permission of the hotel.
11.2 In the event of luggage loss or damage arising from the gross negligence of Millstone Cave Suites personnel, 50% of the portion of the total trip price corresponding to transportation shall be paid to the owner of the lost item, regardless of the material and moral value and other qualities and characteristics of the items contained in the lost or damaged luggage. Millstone Cave Suites shall be liable, at most up to the price of the trip, for any loss, damage or theft of items that have been declared in writing to Millstone Cave Suites by the Consumer together with their values and delivered to Millstone Cave Suites.
12. OTHER PROVISIONS
12.1 If the Consumer leaves the hotel on the grounds that the service is defective, they are obliged to notify an authorized representative of Millstone Cave Suites in writing, together with the reasons for leaving the hotel. Otherwise, the Consumer shall be deemed to have left the hotel voluntarily and to have received and used the service.
12.2 It is the duty of care of a good-faith Consumer to notify the authorized person in writing, during the performance of the service, of the matters about which they complain. If the Consumer continues to use the service until the end despite having complaints, this shall eliminate their compensation rights, such as substitute service and refund, regarding the matters complained of.
12.3 Consumers who do not have a signature on the agreement but participate in the trip subject to the agreement shall be deemed to have read, accepted and undertaken this agreement through the Consumer(s) they authorized to register on their behalf. Nevertheless, in the event that the hotel is required to pay any amount or compensation to the Consumer outside the matters written in this agreement due to lawsuits and proceedings filed against the hotel by the Consumer(s) on the grounds that they did not personally sign the agreement, the hotel reserves its right of recourse against the Consumer(s) whose signatures are present on the agreement for the excess amount paid. Even if the Consumers have not signed, they are deemed to have learned the terms of this agreement, which shall be valid between the parties, through catalogs and announcements, and they have undertaken to participate in the hotel under the terms of this agreement.
13. ENTRY INTO FORCE
The Customer declares that they have read and become informed about all preliminary information regarding the characteristics of the service mentioned in this agreement, the sales price and payment method, the validity date of the prices and performance, and that they have given the necessary confirmation electronically.
This agreement shall enter into force upon the Customer’s approval, and the parties accept that the effective date shall be the date of approval. The Customer cannot proceed to the next step within the web system without reading and approving this agreement and is obliged to read this agreement. This agreement shall terminate when the service is received and consumed by the Customer or is subject to cancellation in any way.
14. COMPETENT COURT
Nevşehir Courts and Enforcement Offices shall have jurisdiction in the resolution of disputes arising from this agreement.
All provisions of hotel accommodation stated above and consisting of fourteen articles have been negotiated between the parties and drawn up with their own free will.